1) The booking form and deposit. The completed booking form must be accompanied by a non-refundable deposit of €150 per person and your holiday insurance premium if required. The completed booking form must also be signed and the person signing not only guarantees payment to us of the total cost of the holiday booked, but also signs on behalf of and with the consent of all persons for whom the booking form is completed. The deposit you pay remains yours until we have sent written confirmation of your booking. From the date of this confirmation these conditions then remain binding. The deposit and subsequent payments then belong to us. (If we are unable to confirm your booking, we will of course refund your deposit). 2) When to pay the balance. The balance of your holiday cost must be paid no later than 8 weeks before the departure. The date for final payment will be shown on the confirmation / invoice. No reminder will be sent.If you are booking less that 10 weeks before departure then your should pay the full amount at time of booking. If for any reason the balance is not received by the due date, then we reserve the right to cancel your booking and make a cancellation charge as detailed in section 4. 3) If you alter your booking. If you want to amend any details of your booking we will do our best to help. We will however have the right to make a charge of € 30 for amendments to insurance. If within 8 weeks of departure you wish to change your holiday, we reserve the right to make cancellation charges as set out in section 4. 4) If you wish to cancel your holiday The person who signed the booking for must also sign the written notification of cancellation. This will become effective from when it is received by us. The cancellation charges are set out according to the scale shown below. Cancellation fee shown as % of total holiday cost excluding insurance.
Depending upon the reason for your cancellation the charges will usually be refunded under the terms of your holiday insurance. 5) If we change or cancel your holiday. It is unlikely that we will have to change or cancel your booking, but arrangements are made many months in advance and sometimes changes or cancellations become necessary. If changes are made it is usually because we are not satisfied with the services provided by a supplier, we will then endeavour to provide with accommodation of a similar or higher standard. If a major change or cancellation becomes necessary, we will inform you as soon as possible before departure, we will offer you the alternative of accepting services or accommodation of a similar standard or a full refund of your money. 6) Complaints procedure. We are most anxious that you have a trouble free holiday. Should there be any cause for complaint we will investigate it thoroughly and do whatever we can to put it right. To help us help you, in the first instance please bring the problem to the attention of the accommodation provider, or our guide so that the matter may be resolved. If you are still not satisfied, please notify us in writing within 14 days of your return from the holiday, so we may deal with your complaint promptly, carefully and fairly. 7) For your protection. For your peace of mind and your protection all money paid by you to Irish Cycle Tours will be held in a trust account and cannot be accessed by the company until your holiday is over. |
